Your Data, Your Rights
This Privacy Policy explains how jiliz collects, uses, stores, and protects your personal information when you use our platform in the Philippines. Please read it carefully before registering or using any part of the service.
At a Glance
A quick overview of the key areas in this policy. These summaries do not replace the full text — please read all sections below for complete details.
We collect registration details, transaction history, and device information needed to operate your account securely on the jiliz platform.
Your data is used to verify your identity, process deposits and withdrawals in PHP, and improve your experience on the platform.
We do not sell your personal data. Limited sharing occurs only with service providers who help us operate the platform, and only under strict agreements.
You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team.
jiliz is committed to protecting the privacy and personal data of all users who access our platform in the Philippines. This Privacy Policy describes the types of information we collect, the purposes for which we use it, how we store and protect it, and the rights you have over your own data. By registering an account or using any feature of the jiliz platform, you acknowledge that you have read and understood this policy and consent to the practices described herein. This policy applies to all personal data collected through the platform, including data submitted during registration, data generated through your use of games and payment features, and data collected automatically through your device or browser. We review and update this policy periodically, and the most current version will always be available at this page. If we make material changes, we will take reasonable steps to notify registered users through the platform.
When you register an account on jiliz, we collect personal information including your full name, date of birth, email address, mobile number, and a username and password of your choosing. During the identity verification process, which is required under applicable Philippine regulations, we may also collect a copy of a government-issued identification document and a selfie or proof-of-identity image. When you make deposits or request withdrawals, we collect transaction details including the payment method used, the amount in Philippine pesos (PHP), and the date and time of the transaction. We also collect technical data automatically when you use the platform, including your IP address, device type, operating system, browser type, and session activity logs. This technical data helps us detect fraud, maintain platform security, and improve the overall user experience for Filipino players. We do not collect sensitive personal information beyond what is necessary for account operation, identity verification, and regulatory compliance.
The personal information you provide is used primarily to create and manage your account, verify your identity, and process financial transactions in PHP through the payment methods available on the Deposit page. We also use your information to communicate with you about your account, including sending transaction confirmations, security alerts, and responses to support enquiries submitted to [email protected]. Technical and usage data is used to monitor platform performance, detect and prevent fraudulent activity, and ensure that the platform operates securely and reliably for all users in the Philippines. Where required by law or by a regulatory authority, we may use your information to fulfil legal obligations, including anti-money laundering checks and responsible gaming assessments. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We may use anonymised and aggregated data for internal analytics and platform improvement purposes, but this data cannot be used to identify you individually.
jiliz does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with carefully selected third-party service providers who assist us in operating the platform, including payment processors, identity verification providers, and cloud infrastructure partners. All such providers are bound by strict data processing agreements and are only permitted to use your data for the specific purpose for which it was shared. We may also disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies in the Philippines if we are legally required to do so, or if we believe disclosure is necessary to protect the rights, property, or safety of jiliz, its users, or the public. In the event that jiliz undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer through the platform where reasonably practicable.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements. If you request the deletion of your account and there are no outstanding legal or regulatory obligations that require us to retain your data, we will delete or anonymise your personal information within a reasonable timeframe. Certain technical logs and security records may be retained for a shorter period for operational purposes and are deleted on a rolling basis. You may contact our support team at [email protected] to enquire about the specific retention period applicable to your data. We do not retain personal data beyond what is necessary for the purposes described in this policy.
jiliz implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data storage, secure transmission protocols, access controls that limit data access to authorised personnel only, and regular security assessments of our platform infrastructure. While we take data security seriously and apply industry-standard protections, no online platform can guarantee absolute security, and you should also take steps to protect your own account by keeping your login credentials confidential and logging out after each session. If you suspect that your account has been compromised or that your personal data has been accessed without authorisation, please contact us immediately at [email protected] so that we can take prompt action. We will notify affected users and relevant authorities in the event of a data breach, in accordance with our obligations under Philippine data privacy law.
The jiliz platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your device. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your experience on return visits. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. You can manage or disable cookies through your browser settings, but please note that disabling certain cookies may affect the functionality of the platform, including your ability to log in or complete transactions. By continuing to use the jiliz platform after being informed of our cookie practices, you consent to the use of cookies as described in this section. We do not use cookies to collect sensitive personal information or to track your activity outside of the jiliz platform.
As a user of the jiliz platform based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules and regulations. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, the right to correct inaccurate or incomplete data, and the right to request the deletion or blocking of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to the processing of your personal data in certain circumstances and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team at [email protected] with your request and sufficient information to verify your identity. We will respond to all valid data rights requests within the timeframe required by applicable law, and we will not charge a fee for reasonable requests.
As part of our commitment to responsible gaming, jiliz may use your account activity data to identify patterns that could indicate problematic gaming behaviour, such as unusually frequent deposits, extended session durations, or rapid increases in wagering amounts. Where such patterns are identified, we may use this information to reach out to you with responsible gaming resources, apply account limits, or initiate a review of your account in line with our responsible gaming obligations. This use of your data is in your interest and is carried out in accordance with our Responsible Gaming policy. You can also proactively manage your gaming activity by visiting the Responsible Gaming page, where tools such as deposit limits and self-exclusion are available. Data used for responsible gaming purposes is handled with the same level of care and confidentiality as all other personal data on the platform.
jiliz reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users through the platform. Your continued use of the jiliz platform after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we handle your personal data. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected] and our team will be happy to assist you.
Ready to Get Started?
Now that you know how we handle your data, you can register with confidence. Your personal information is protected, your transactions are processed securely in PHP, and you are in control of your account at all times. If you have questions, our FAQ page has answers for Filipino players.